Host support & enquiries

Managing a holiday let in Cheltenham requires punctuality, immaculate standards, and reliable turnaround times. As a dedicated, family-run cleaning team, we have compiled answers to the most common questions our hosts ask us about scheduling, checklists, and handover services.

Frequently asked questions

Everything you need to know about our meticulous changeover cleans, linen care, and short-term rental management across Cheltenham.

How do you handle quick turnarounds between guest check-outs and check-ins?
  • We typically operate within the standard holiday let turnaround window between 10:00 and 15:00.
  • Our team works efficiently against a strict checklist to guarantee your property is pristine and prepared well ahead of your incoming guests' arrival.

Which areas in and around Cheltenham do you cover?
  • We cover all areas of Cheltenham, such as Montpellier, Pittville, and Leckhampton.
  • If you are unsure whether your property falls within our catchment, simply reach out to us.

What is included in your standard changeover checklist?

Our detailed checklist includes:

  • thorough sanitisation of bathrooms and kitchens
  • replenishing guest essentials
  • vacuuming and mopping floors
  • dusting all surfaces
  • emptying bins
  • a careful stage-and-style sweep to make the space photo-ready.

How does key handover and access work for cleaners?
  • Most of our hosts use key safes or digital keypad locks.
  • We store all access codes securely, ensuring seamless entry for our cleaners without disrupting you or your guests.

Do you provide linen and towel laundering services?

Yes. We can strip, launder, press, and remake beds with fresh hotel-standard linen, as well as replace bathroom towels during every turnaround. You can review package options on our Pricing & Packages page.

Do you bring your own eco-friendly cleaning supplies and equipment?
  • We supply all professional equipment, fresh microfibre cloths, and high-quality, eco-conscious cleaning solutions.
  • We ask that you provide a good quality vacuum cleaner, to prevent any cross contamination between properties.
  • If you prefer specific products for delicate surfaces, we are happy to accommodate your requests.

Can you report maintenance issues or damages discovered during a clean?

Absolutely. As a family-run business, we take pride in looking after your property. We photograph any guest damage, missing inventory, or maintenance concerns (like dripping taps or blown bulbs) and inform you immediately.

Can you carry out regular domestic cleaning for me?

Yes we can. Though it is not the core of our business, we can schedule regular weekly or fortnightly house cleans in client's homes. Please note, these will not be scheduled during peak Airbnb changeover times (10-3 Fri, Sat, Sun).

Ready to elevate your guest experience?

Let our family-run team deliver the spotless standards your 5-star reviews depend on. Discover the ideal cleaning package for your Cheltenham holiday let today.